SUPPORT

Support

- SLA of 99.9% network availability

- Maintenance staff placed at all locations

- Comprehensive reporting

- 24 x 7 x 365 monitoring

- Telephonic & Email Support

- Rapid Installation

- Simple Hand-Off


Customer Care

Residential Broadband

We strongly believe in providing best support. It is the quality of service which ensure success of a business. Our dedicated online support team is 24x7 available to entertain our valued customers.


Field Support

Residential Broadband

Put highly-trained, certified and competent service engineers are strategically located around the city to ensure a rapid response to best server needs. In addition we have developed pre-active, preventative maintenance systems and service trend measurements to enhance troubleshooting and issue resolution.


Network Monitoring System

Residential Broadband

Connect’s Proactive Network Monitoring (PNM) makes it easy to quickly detect, diagnose, and resolve performance issues with your dynamic network. It delivers real-time views and dashboards that enable you to visually track network performance at a glance.

We continually monitor your network, and will be able to talk to you about issues such as times of peak load, and advise you of the most cost-effective and robust ways to manage these issues.